399db's Privacy Policy

399db is a trusted online gaming platform in Bangladesh. When you use our services, you share certain personal information with us. This privacy policy explains how 399db handles that information.

By using the 399db website or app, you agree to this privacy policy. We hold your trust in the highest regard and are committed to managing your data with complete honesty. Protecting your privacy is a core responsibility of 399db.

This policy is designed in accordance with applicable data protection laws in Bangladesh and international standards. We never sell or misuse your data.

399db only collects data that is necessary to deliver its services. We do not collect unnecessary or excessive information. Below are the three main categories of data we collect.

399db uses your data only for specific, legitimate purposes. Only the information necessary for each purpose is used, and we never use your data beyond what was originally intended.

• Identity information is used to create, verify, and manage your account.
• Financial information is used to process deposits and withdrawals.
• Gaming activity data is used to personalize your gaming experience and deliver relevant offers.
• Technical data is used to detect fraud, money laundering, and platform abuse.
• Overall usage patterns are analyzed to improve platform security and quality.
• Data is used to meet legal obligations and comply with regulatory authority directives.
• Relevant information is used to provide support services and resolve complaints.

Below is a general overview of how your data is used:

399db does not sell, rent, or trade your personal data to any third party. That said, there are limited, specific circumstances where sharing data may be necessary.

399db employs industry-leading security technology to protect your data. Our security team monitors systems around the clock to detect and respond to any unusual activity in real time.

Under 399db's privacy policy, our security layers operate at multiple levels. We go beyond a single password — our multi-layered protection system keeps your account secure at all times.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption, providing bank-level security.
• Two-Factor Authentication (2FA): Mobile OTP verification is required each time you log in to your account.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: System security is regularly audited by third-party experts.
• Data Backup: Your data is backed up across multiple secure servers.
• Staff training: All 399db staff receive training on data protection.

399db uses cookies on its website. Cookies are small text files stored in your browser that help the website function more effectively. We use three types of cookies.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some website features to stop working correctly.

As a 399db member, you have several important rights regarding your personal data. 399db's privacy policy fully respects and upholds those rights.

399db does not retain your data longer than necessary. Once the purpose of service has been fulfilled or your account is closed, your data is deleted within a defined timeframe. However, certain information may be retained for a specified period to meet legal obligations.

• Account information: For the duration the account is active and up to 5 years after closure.
• Financial transaction records: Up to 7 years as required by law.
• KYC documents: Up to 5 years after account closure.
• Support Contact: Up to 2 years after the issue is resolved.
• Gaming History: For the duration the account is active and 3 years after closure.
• Cookies & Technical Logs: Up to 1 year.

399db strictly does not serve anyone under the age of 18. Our platform is exclusively for adults. Age is verified at registration, and KYC verification is required whenever underage use is suspected.

If a parent or guardian discovers that their child has registered on 399db, please notify our support team immediately. We will promptly close the account and delete all associated data.

399db may update this privacy policy from time to time. Changes may occur due to legal updates, changes to our services, or improvements to security.

• After any changes, the updated policy will be published on the website along with the revision date.
• For major changes, you will be notified via your registered mobile number or in-app notification.
• Continued use of our services after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.