Gaming is for fun — not stress. 399db believes every player should enjoy games consciously and safely, with a clear understanding of their own limits. Our responsible gaming programme is here to help you do exactly that.
At 399db, we believe gaming is a form of entertainment — it should never become a source of stress in your life. Responsible gaming means playing with full awareness of your financial limits, time boundaries, and mental well-being.
Online gaming is growing rapidly in Bangladesh. Many people play for entertainment, but there is always a risk of losing control. 399db takes this seriously and is committed to ensuring a safe environment for every player.
Responsible gaming isn't just a rule — it's a mindset. When you play with the right mindset, gaming stays a positive form of entertainment in your life. 399db wants to help you build that mindset.
399db's responsible gaming programme rests on several core pillars, and these principles are reflected in every decision we make:
399db gives every member a range of practical tools to manage their own gaming experience. Use them to set your own limits and stay in control.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit cannot be increased before the specified period ends.
Decide in advance how long you'll play in a single session. You'll receive an automatic alert when your set time is up.
After a set loss amount is reached, the system will automatically stop your game. This protects your budget.
Take a break from 24 hours up to 30 days. You will not be able to log in during this period.
See the table below for how each tool works:
| Tool Name | Active Hours | Can it be changed? |
|---|---|---|
| Daily Deposit Limit | Instant | Can be reduced after 24 hours; increasing requires a 72-hour wait |
| Weekly Limit | Starting next week | Decreases take effect immediately; increases take effect after 7 days. |
| Session Timer | Instant | Can be changed at any time |
| Cooling Off | Instant | Cannot be changed while active |
| Self-Exclusion | Instant | Cannot be cancelled before the set period ends |
Many people don't realise when their gaming habits are becoming a problem. Watch out for these warning signs:
If any of these signs apply to you, don't wait — contact the 399db support team or use the self-exclusion feature right away.
Healthy Gaming Habits Statistics
The questions below will give you an honest picture of your gaming habits. Answer them honestly and reflect on your responses:
Self-exclusion is 399db's most effective responsible gaming tool. If you feel you need to step back from gaming for a while, you can use this feature to temporarily close your account for a set period.
While self-exclusion is active, 399db will not send you any promotional emails or messages. We respect your decision.
399db does not provide services to anyone under the age of 18. Age is verified at registration, and KYC documents may be requested in cases of suspected underage use.
Our advice for parents:
You don't have to face a gaming problem alone. The 399db support team and the resources below can point you in the right direction:
A quick overview of the tools and services 399db provides to support responsible gaming.
Track your daily, weekly, and monthly spending in real time. Always know how much you've spent and stay within your budget.
Set your own deposit, wagering, and loss limits. The system will not allow you to exceed the limits you've chosen.
Activate cooling-off with one click whenever you feel frustrated or upset. Access is only restored once the set period has ended.
View your full gaming history at any time. Detailed reports are available showing exactly how much time and money you've spent.
You'll receive automatic alerts when you reach a set time or spending limit. This helps you stay in control and aware.
Our support team is always ready to help. Reach us via live chat or email — you'll get a quick response.
Join 399db and be part of a responsible gaming culture. Use our tools to keep gaming where it belongs — as entertainment.